Refunds & Replacements Policy – TuliShops

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At TuliShops, your satisfaction is our priority. We aim to provide high-quality products and a smooth shopping experience for all customers worldwide. If something isn’t right with your order, we’re here to help.

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1. Refund Eligibility

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We offer refunds in the following cases:

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✔️ Damaged or Defective Items

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If you receive an item that is damaged, faulty, or not functioning as expected, please contact us within 3 days of delivery.
We will require:

• A clear photo or video of the defect

• Your order number
  Once approved, you may receive either a free replacement or a full refund.

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✔️ Wrong Item Shipped

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If the item you received is not the one you ordered, we will resend the correct item at no additional cost or issue a refund.

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2. Replacements

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We offer free replacements in cases of:

• Wrong size delivered

• Wrong design or color

• Items that arrive damaged during transit

Replacements must be requested within 3 days after receiving the package.

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3. Non-Refundable Situations

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We cannot offer refunds or replacements if:

✘ The buyer chooses the wrong size
✘ The item was damaged by your
✘ The request is made after 3 days of delivery
✘ The product is worn, washed, or altered
✘ Clearance or final-sale items

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4. Order Cancellation

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• Orders can be canceled within 12 hours after purchase.

• Once the order has been fulfilled or shipped, we cannot cancel it.

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5. Refund Processing Time

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• After a refund is approved, it will be processed within 3–7 business days.

• Depending on your payment method, it may take additional time for the amount to appear in your account.

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6. How to Request a Refund or Replacement

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Please contact our support team with:

• Your full name

• Order number

• Photos or video of the issue

• A brief description of the problem

📩 Email: support@realtuli.com

Our team will respond within 24–48 hours.

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7. Our Commitment

We want every customer to feel confident when shopping at TuliShops.
If you ever experience an issue with your order, please reach out — we’re here to ensure you receive the service you deserve.